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Terms and Conditions


The purpose of the Terms and Conditions for WebIzzy.co is to establish an agreement between the WebIzzy.co and the customer outlining the scope of the maintenance services to be provided. It aims to define the roles and responsibilities of both parties, establish the terms of payment and fees, outline the policies for cancellations and refunds, and clarify the terms of use of the website. These terms and conditions provide clarity and transparency to both parties, ensuring that the services are provided in a professional, timely, and efficient manner.

This website is operated by Arete Soft Labs under the brand name- WebIzzy. Arete Soft Labs is a registered company in Canada and its registered office is at 1 Yonge Street, Suite 1801, Toronto, ON M5E 1W7 (“Company“).

Before accessing and using Company’s website (“Website“) or services (“Services“), you must read the specific terms of use applicable to the access, browsing, and use by the users (“User” or “Users“, as applicable) of the relevant Website/Service (displayed above), as accessing and using any of the Websites or Services implies that you have read and accept to be bound by the terms of use of the relevant Website or Service. We also recommend regularly checking the applicable terms of use as the Company reserves the right to modify these at any time (the date at the beginning of these terms refers to the latest update of these terms, which will be applicable from the date of publication).

If you have any objections regarding the terms of use of the Websites or Services, please refrain from using these.

In respect of the collection and processing of personal data, the Privacy policy will apply.


To access the Services, the User must first register and create a unique username and password to activate their account. The User is required to provide a valid email address for receiving notifications related to the Services. If the User represents a legal entity or business, their username must be the full name or corporate name of the entity or business, and the registering person must have the authority to bind such entity or business to the terms of the relevant Website/Service.

The User must keep their account password confidential and not disclose it to third parties. The User must not allow other Users to access the Services through their account, nor use another User’s account to access the Services. The User is solely responsible for all operations conducted through their account, using any device. If the User suspects any unauthorized use of their account, they must notify the Company immediately.

The Company reserves the right to suspend or cancel the User’s account if they suspect any breach of these terms by the User.

Services Offered

The Website provides a range of services, including website maintenance, website enhancement, marketing, and other services related to ongoing maintenance and promotion of services. The website offers different services as available for purchase on the website. By utilizing these services, the User agrees to abide by the terms and conditions as set forth.

Authorized Use

The User is permitted to use the Website and its Services only in accordance with these Terms and in good faith. The User must not use the Services in a negligent, fraudulent, or unlawful manner, nor engage in any conduct that may damage the reputation, interests, or rights of the Website or third parties. The User must not interfere with the proper functioning of the Website or the Services, including impersonating another user or person. The User agrees not to take any action that could impair, overload, damage, or obstruct the normal use of the Website or the Services, compromise the security of the Website or the Services, or in any way interfere with the Services provided by the Company. The use of robots, spiders, or any other mechanism, mobile application, program, or tool to access, copy or control any part of the Website or the Services without express prior authorization from the Company is strictly prohibited. Any attempt to obtain the contents of the Website or access it in a manner not authorized by the Company is also strictly prohibited.

The User is responsible for any costs associated with the use of the Services and for ensuring that the Services meet their needs and requirements before use. The rights granted to the User under these Terms are personal and cannot be assigned to any third party (including affiliates or entities within the same group of companies), either entirely or partially, without prior written consent from the Company. The Website may publish advertising related or unrelated to the content or Services displayed during the provision of Services, and the User expressly accepts this.

30-Day Money Back Guarantee Policy

Our 30-day money back guarantee ensures your satisfaction with our website maintenance services for your website or online store. We want you to have peace of mind when choosing our services, and we strive to provide top-notch support. Here are the details of our policy:

  • Eligibility: The 30-day money back guarantee applies to customers who have purchased our services within the specified timeframe.
  • Who is eligible for a refund?
    • If you are not satisfied with our services and have a valid reason.
    • If the service is not completed within the agreed time period after providing all necessary access details for your website admin panel/CMS, server/hosting, or third-party website accounts.
    • If you ordered the service but no work has been performed by the WebIzzy team and it is no longer required.
  • Right to undo our work: In the event of a refund request, if the work has already been performed as per the purchased service, the WebIzzy team reserves the right to undo the work. Please ensure that all necessary access to your website admin panel/CMS, server/hosting, or third-party website accounts is provided to facilitate the process. Failure to provide the required access may result in the denial of the refund request.
  • Discretionary Denial: We reserve the right to deny refund requests that do not meet the specified criteria or are deemed fraudulent or abusive.
  • Requesting a refund: To initiate a refund request, please contact our customer support team within 30 days of the purchase date. Include your order details and the reason for the refund in your request.
  • Modification or Termination: We reserve the right to modify or terminate the 30-day money back guarantee policy at any time, without prior notice. However, any changes will not affect refunds applicable to purchases made prior to the modification or termination.
  • Contact Information: For any inquiries or refund requests related to the 30-day money back guarantee, please reach out to our customer support team using the provided contact information.


The Company prioritize the confidentiality of any information exchanged between us and our clients. We understand the sensitivity of the information that may be shared during the provision of website maintenance services and have implemented measures to ensure its confidentiality.

We will not disclose any confidential information to third parties without the express permission of the client. Confidential information includes any information that is not publicly available and is of a proprietary nature, such as trade secrets, financial information, and personal data.

To ensure the security of confidential information, we use secure servers, encrypted communication channels, and access controls. Our staff are trained on the importance of maintaining the confidentiality of client information.

We take our responsibility to protect client information seriously and are committed to upholding the highest standards of confidentiality and security in the provision of our website maintenance services.

The User is required to transmit confidential information as directed by the Company. Any unauthorized transmission of confidential information will be considered a breach of contract, and the Company will not be liable for any resulting damages. The User will be responsible for any resulting losses or damages.

Disclaimer of Liability

The Company strives to provide website maintenance services of the highest quality and reliability. However, we do not accept any liability for losses, damages, or claims arising from the use of our services, except where such liability cannot be excluded or limited under applicable law.

While we make every effort to ensure the security and functionality of our client’s websites, we cannot guarantee that our services will be error-free or uninterrupted at all times. Therefore, we shall not be liable for any loss of profits, business interruption, or any other damages arising from the use of our website maintenance services.

We further disclaim any liability for any indirect, incidental, or consequential damages, even if we have been advised of the possibility of such damages. Our liability shall be limited to the fees paid by the client for the specific website maintenance services rendered.

It is the responsibility of the client to ensure that their website content and data are backed up regularly and securely. We shall not be liable for any loss or corruption of data, or any other damages arising from the failure to backup data.

We strongly recommend that clients review their website maintenance services regularly to ensure they are meeting their business needs. We do not accept any liability for any losses, damages, or claims arising from the failure of our services to meet the client’s requirements. This disclaimer shall apply to the fullest extent permitted by applicable law.

Changes and Closure of the Website

The Company reserves the right to modify the content of the Website or Services, limit or alter the conditions, or discontinue certain Services or features without any liability towards the User. This may include the deactivation or deletion of User accounts and associated information. However, the Company will adhere to its obligations regarding record-keeping for specific transactions as required by law. If the termination of Services occurs during an active subscription, the Company will refund the User with a proportional amount of the subscription price that has not yet accrued.

General and Contact Information

These Terms and the use of the Website and Services shall be governed by the laws of Ontario, Canada. Unless otherwise required by applicable law, any disputes arising from these Terms shall be resolved by the courts of Ontario, Canada, and the parties expressly waive any other applicable jurisdiction.

If any provision of these Terms is deemed invalid or unenforceable, it shall be replaced or deemed as not included, and the remaining provisions shall remain in full force and effect. For any inquiries or claims, you may contact the Company at hello@webizzy.co.

Dispute Resolution

Any dispute or claim arising out of or in connection with this Agreement or its performance, including any breach or termination of this Agreement, shall be resolved through good faith negotiations between the parties. If the parties are unable to resolve the dispute through negotiations, the dispute shall be referred to mediation in Ontario, Canada, with a mediator mutually agreed upon by the parties. If the parties cannot agree on a mediator, a mediator shall be appointed by the Ontario Superior Court of Justice. The costs of the mediation shall be borne equally by the parties.

If the parties are unable to resolve the dispute through mediation, the dispute shall be resolved by arbitration in accordance with the Arbitration Act of Ontario, Canada. The arbitration shall take place in Ontario, Canada, and be conducted by a single arbitrator appointed by the parties or, failing agreement, appointed by the Ontario Superior Court of Justice. The decision of the arbitrator shall be binding on the parties, and judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

The laws of Ontario, Canada, shall govern the interpretation, validity, and effect of this Agreement, notwithstanding any conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement.

Governing Law

These Terms and Conditions and the provision of website maintenance services by the Company shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute arising out of or in connection with these Terms and Conditions or the provision of website maintenance services shall be resolved in accordance with the laws of Ontario, Canada and the parties agree to submit to the exclusive jurisdiction of the courts of Ontario for the purpose of litigating any such dispute.

Amend or modify these Terms and Conditions

The company reserves the right to amend or modify these Terms and Conditions at any time, without prior notice, provided that any changes will comply with applicable laws and regulations. The client will be notified of any material changes to the Terms and Conditions, and it is their responsibility to review and agree to the amended terms. By continuing to use the website maintenance services after any changes to the Terms and Conditions, the client agrees to be bound by the revised terms. If the client does not agree with the revised terms, they may terminate their use of the Company’s website maintenance services.

Acceptance of the terms and conditions

Upon using the services provided by the Company, the client acknowledges that they have read, understood, and agreed to the terms and conditions set forth by the company. The client’s continued use of the Services constitutes their acceptance of the terms and conditions. If the client does not agree to the terms and conditions, they should not use the services provided by the company.